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Concerns & Complaints

Submit a complaint

TGH would like to address your concerns.  We are committed to ensuring that every individual who comes to us for assistance during their time of need receives the highest level of care in a compassionate and supportive environment.  Please e-mail Patient Relations at patientrelations@tgh.org or call (813) 844-7249.  We will follow up on your matter thoroughly.

The Patient Relations office is open Monday through Friday from 8:30 AM to 6:00 PM.  We are closed during the holidays and on weekends.  If your situation is emergent and you have reached out to us during non-business hours, please call (813) 844-7000 and ask for the Nursing Supervisor.  If your matter is not emergent, our team will be in touch with you within one business day.

We can assure you that your concerns will be taken seriously and we will address them in the appropriate manner.

Submit a compliment

Tampa General Hospital appreciates your feedback.  If you would like to submit a compliment, our Patient Relations Department will ensure it is shared with the appropriate members of the team. Please e-mail patientrelations@tgh.org.  If you have additional questions or comments, our Patient Relations staff can also be reached by phone at (813) 844-7249.  

Corporate Compliance and Privacy (HIPAA)

If you would like to report any concerns related to Fraud, Waste, or Abuse or you would like to report a privacy matter, please contact the TGH Corporate Compliance & Privacy Department by calling  813-844-4813 during normal business hours. You may also reach us by e-mail at Compliance@tgh.org or Privacy@tgh.org. Please note that e-mail communication may not be secure.

While we have every confidence we can resolve your concerns, you have the right to raise concerns outside of the hospital by contacting: 

Agency for Health Care Administration (AHCA) 
2727 Mahan Drive
Tallahassee, FL 32308
Phone: (888) 419-3456 / (800) 955-8771

The Joint Commssion Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Phone: (800) 994-6610
Email: complaint@jointcommission.org